Terms of Service

1. Accounts

• You must give accurate information when you sign up and keep it up to date.
• You are responsible for all activity under your organisation’s account, including actions by staff users you invite.
• Keep passwords and login codes secret. Tell us immediately at hello@pepulux.com if you suspect unauthorised access.

2. Subscriptions and payment

• Some Services require a paid subscription. Prices, plan limits and billing periods are shown when you subscribe or in your agreement with us.
• Fees are payable in advance and are non-refundable unless the law or your agreement says otherwise.
• Usage-based charges (for example WhatsApp messages or AI features, where offered) are billed as described in your plan.
• If payment is overdue, we may limit or suspend the Services after giving notice.

3. Your data

• You own the data you put into the Services. We use it only to provide and support the Services for you, as described in our Privacy Policy.
• You are responsible for having the right to collect and use the personal information you enter, including getting any consent needed to message your customers, devotees or clients on WhatsApp.
• You can export your data while your subscription is active. After cancellation, we may delete your data after a reasonable period, except where we must keep it by law.

4. Acceptable use

You must not:

• break any law or infringe anyone’s rights while using the Services,
• send spam, unsolicited marketing or messages to people who have not agreed to receive them,
• upload malicious code or try to access other customers’ data or our systems without permission,
• misuse WhatsApp or any third-party platform, or break its terms,
• resell or copy the Services without our written permission.

We may suspend accounts that break these rules, to protect other users and the Services.

5. Third-party services

The Services use third-party providers, such as Meta’s WhatsApp Business Platform, payment providers and hosting providers. Their use is also subject to their own terms. We are not responsible for outages or changes caused by third parties, but we will work to minimise the impact.

6. Availability and changes

• We aim to keep the Services available and reliable, but we do not guarantee uninterrupted or error-free operation.
• We may improve, change or retire features. If we remove a feature you rely on, we will try to give reasonable notice.
• We take regular backups, but you are responsible for checking that the records you keep in the Services are correct.

7. Intellectual property

The Services, including software, designs and branding, belong to Pepulux or its licensors. We give you a limited, non-exclusive, non-transferable right to use the Services during your subscription. Nothing in these Terms transfers ownership of our intellectual property to you.

8. Limitation of liability

• The Services are provided "as is". To the extent the law allows, we disclaim implied warranties such as fitness for a particular purpose.
• We are not liable for indirect or consequential losses such as lost profits, lost revenue or lost data.
• Our total liability for any claim relating to the Services is limited to the fees you paid us for the Services in the 12 months before the claim.
• Nothing in these Terms limits liability that cannot be limited by law.

9. Termination

• You may cancel your subscription at any time. It ends at the end of the current billing period.
• We may suspend or end your access if you seriously or repeatedly break these Terms, or if required by law.

10. Governing law

These Terms are governed by the laws of Sri Lanka. Any dispute will be handled by the courts of Sri Lanka, unless mandatory law in your country says otherwise.

11. Changes to these Terms

We may update these Terms. We will post the new version on this page and notify customers of significant changes. Continuing to use the Services after the change means you accept the updated Terms.

12. Contact us

Pepulux (Pvt) Ltd

No. 15 Murugesar Lane, Nallur, Jaffna, Sri Lanka

Email: hello@pepulux.com

Website: www.pepulux.com